Big hospitals-from registration to payment

In big hospitals often you receive a number card to see a doctor, to pay the bill and to receive your medication. Your turn will be shown on the electric board. But this is not always the case so ask the receptionist or guide if you are not sure what to do.

What to do before doctor's consultation at a big hospital

1．Submit your Health insurance card to the receptionist and if you are a new patient, tell the receptionist "Shoshin Desu" (first consultation). If you are a returning patient, submit the registration card as well. If you have a private health insurance, tell the receptionist that as well.

2．If you are a returning patient, fill out ★the interview sheet. If you don't read Japanese at all, consult the receptionist.
In that case often you don't need to fill out the form. Instead a doctor will ask you the questions on the sheet.

3．Go to the treatment department and submit your registration card.

4．Go to the waiting room and wait until your name is called or ★your number is shown on the electric board. In that case a number card is given to you from a receptionist.

5．Enter the consultation room and see a doctor.

6．Make the next appointment with your doctor if necessary and receive your personal information file.

★Interview sheet (問診票 monshinhyou)

The sheet to fill out your medical history or current symptoms and medication.

★Number machine

the machine automatically selects the patient’s order to be called, according to their appointment information.
You can receive your number card form this machine. If you have trouble with it ask the volunteer guide or hospital staff.

After the consultation

 

(1)．Go to the payment section and submit your billing information file. Receive your number card for payment.

(2)．When your turn comes, pay the bill at the payment counter. Receive your prescription.

(3)．If you wish to receive medicine within the hospital, go to the pharmacy in the hospital itself. Or you can get your medication with your prescription from a pharmacy outside of the hospital.